Return policy

OUR RETURN POLICY

If for whatever reason you’re not satisfied with our product, please call our offices at +91 7378111001 or email us at info@drasoo.com to get a Return Merchandise Authorization number and follow the steps provided by our customer sales associates to return purchased item(s). you’ll only buy return shipping and insurance fee.

Please note to be eligible for returns, items must be in original purchased condition, unworn and with all documentation and every one original tags attached. All custom items including name plates and movie pendants aren’t returnable/not refundable and are final sale as they can’t be resold.

The return must even be received in our showroom within 15 days from when the order was delivered to you.

Please allow up to 2 weeks for your refund to be processed.

Orders over $1000.00 will incur a 20% restocking fee as they’re all custom orders.

Items that were upgraded from previous orders are eligible to be returned within the 15 days from the delivery date of the primary order.

Please note, special orders aren’t refundable.

Watches

Watches are high ticket items with very low mark ups. When watches are shipped they’re shipped in pristine condition. Watches are serviced, polished and undergo an active internal control process. Once worn, they’re considered to be pre-owned watch. We cannot grant returns on watches. we will only provide store credit. Watches that are sold as pre-owned are subject to 25% restocking fee.

Custom Requests.

If you’ve got a custom request, it can only be returned for store credit only as we cannot restock these things after customization.

Febric.

If you’ve got a custom request, it can only be returned for store credit only as we cannot restock these things after customization.

Rugs.

If you’ve got a custom request, it can only be returned for store credit only as we cannot restock these things after customization.