Shipping Policy

Drasoo provides free expedited shipping on all products which are above as per offers via FedEx, UPS, DHL. All of the shipments that we send are fully insured with a tracking number so you’ll rest assured your items will arrive on time wherever you’ve got them shipped

Order Status are often tracked in your account page. you’ll also track your order by visiting fedex.com or remainder of the Shipping website and entering the tracking number that was provided to you via email.

Shipping Policy: Customs Hold – No Money Returns

At Drasoo, we strive to provide our customers with high-quality products and excellent service. Due to the nature of international shipping and customs regulations, there may be instances where the products are held by customs authorities. In such cases, we have implemented the following policy:

1. Customs Clearance Responsibility: It is the customer’s responsibility to ensure that the ordered products comply with the customs regulations of their country. Customers should familiarize themselves with any applicable import restrictions, duties, taxes, or other fees imposed by their local customs authority.

2. Notification of Customs Hold: If a customer’s order is held by customs, we will make our best effort to inform the customer promptly. However, it is ultimately the customer’s responsibility to track their package and stay informed about its status through the provided tracking information.

3. Non-Refundable Customs Hold: In the event that a customer’s order is held by customs, we regret to inform you that we cannot offer a refund for the products or the shipping charges. The customer will be responsible for any additional fees, taxes, or charges imposed by customs.

4. Customer Assistance: We understand that customs issues can be frustrating, and we are committed to assisting our customers to the best of our abilities. If you encounter any difficulties with customs clearance, please contact our customer support team, and we will provide guidance and support within our capabilities.

5. Reshipment Options: If the customer’s package is eventually released by customs and returned to us, we can arrange for reshipment. However, please note that the customer will be responsible for any additional shipping fees incurred in the process.

6. Incorrect Customs Documentation: If the customer provides incorrect or incomplete customs documentation, resulting in the package being held by customs, we will not be held responsible, and no refund will be issued.

Please note that this policy applies specifically to orders held by customs and does not affect our general refund and return policy for other issues such as product defects or shipping errors not related to customs clearance.

By placing an order with Drasoo, you acknowledge and accept our Shipping Policy, including the terms related to customs holds and non-refundable orders.

If you have any further questions or concerns regarding our shipping policy, please contact our customer support team, and we will be happy to assist you.