Frequently asked
questions.

It starts with a conversation. Share your idea, reference images, preferred metal, stones and budget. Our team creates a CAD design for your approval, sources your stones, then crafts and finishes the piece in-house. You receive progress updates at every stage.

A reference design or idea, your choice of metal and finish, stone preference (lab-grown, natural diamond or moissanite), any engraving, and your budget. If you're unsure, we'll guide you through each choice.

Yes. A $500 deposit reserves your design slot and begins CAD and stone sourcing. It is credited in full toward your final balance. As every custom piece is made specifically for you, deposits are non-refundable once work begins.

Most custom pieces are completed within 1–2 weeks of design approval, depending on complexity and stone availability. We'll confirm your timeline before production starts.

Absolutely. We share progress photos and videos throughout production, and live FaceTime walkthroughs of the workshop can be arranged on request.

After the deposit, the balance can be paid by e-transfer in instalments as production progresses, with 50% due at the mid-production milestone. The full balance is due before pickup or shipping. Exact terms are confirmed in writing for each order.

We craft in 10K gold — yellow, white and rose — as well as sterling silver. Higher karats are available on request for custom work.

We offer lab-grown diamonds, natural diamonds and moissanite. Our diamonds are VVS–VS clarity and come with IGI or GRA certification where applicable.

Lab-grown diamonds are chemically, physically and optically identical to natural diamonds — the only difference is their origin. They offer exceptional brilliance at a more accessible price. Natural diamonds are mined and carry traditional rarity value.

Every piece is designed in Toronto and handcrafted by our own production team, with no middlemen between design and delivery. That direct control is how we keep both quality and value high.

Yes. We ship across Canada, the USA and the UK. All orders are fully insured and require a signature on delivery.

In-stock pieces ship within 2–3 business days. Delivery typically takes 2–5 business days within Canada and 5–10 business days to the USA and UK. A tracking number is sent once your order ships.

Yes — we work by private appointment in Toronto. Book a consultation to view pieces, discuss a custom design or collect your order.

Ready-to-ship pieces may be returned within 14 days of delivery in unworn, original condition with all packaging and certificates. Custom and personalised pieces are final sale. See our full Refund Policy.

Every Drasoo piece is covered for 1 year against manufacturing defects, including stone setting. Contact us with your order number and we'll take care of it.

Remove pieces before swimming, showering or the gym. Avoid perfume and harsh chemicals, store each piece separately, and clean gently with warm water, mild soap and a soft brush.

Yes. We offer resizing, polishing and repair services for Drasoo pieces. Reach out and we'll advise on timing and cost.