Shipping policy

Shipping Policy

Shipping Policy for Drasoo

At Drasoo, we aim to process and ship every order as quickly and carefully as possible.

Order Processing

All orders are processed within 48-72 hours after the order is placed, excluding weekends and public holidays. During high-volume periods, launches, or promotions, processing may take slightly longer than usual.

Note: Custom orders production depends on the design requests.

Shipping Methods and Delivery Time

We offer the following shipping options:

Express Shipping: 3–5 business days
Shipping exclusively in Canada & USA only: Available in selected locations, with delivery times varying by destination.

Delivery times are estimates only and may vary due to courier delays, customs clearance, weather conditions, or other factors beyond our control.

Shipping Charges

Shipping charges are calculated at checkout based on the delivery location, order value, and selected shipping method. In some cases, we may offer free shipping on eligible orders or promotions, which will be clearly mentioned on the website.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number, where available. You can use this number to track your shipment through the courier’s website or tracking portal.

Delays and Failed Delivery

Drasoo is not responsible for delays caused by the courier, customs, incorrect address details, missed deliveries, or circumstances beyond our control. Please make sure your shipping address and contact information are accurate when placing your order.

If a package is returned to us due to an incorrect address or failure to collect the parcel, additional shipping charges may apply for reshipment.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other charges may apply depending on the destination country. These charges are the responsibility of the customer unless stated otherwise at checkout.

Damaged or Lost Packages

If your order arrives damaged, incomplete, or appears to be lost in transit, please contact us at info@drasoo.com within [2 days] of delivery or the expected delivery date so we can assist you.